FAQ
1. Orders & Payments
Q: What payment methods do you support?
A: We support credit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay, and other common online payment methods. The PayPal channel is currently under maintenance and temporarily unavailable. We apologize for any inconvenience this may cause.
Q: What should I do if my payment fails?
A: Please ensure that your card information is entered correctly and that you have sufficient funds. If the issue persists, try using a different payment method or contact our support team at support@takoo.store.
Q: How do I use a discount code?
A: Enter your discount code on the checkout page and click "Apply" to enjoy the discount. Please note that each order can only use one discount code, and some codes may have usage restrictions.
2. Shipping & Delivery
Q: Which countries/regions do you ship to?
A: We support shipping to most areas within the United States. However, we currently do not deliver to military addresses or island locations, including the following zip codes:
- 006-009 (Puerto Rico)
- Virgin Islands
- 966-969 (Hawaii and Guam)
- 995-999 (Alaska)
We apologize for any inconvenience this may cause. You can check specific shipping options on the checkout page.
Q: How long does it take to ship my order?
A: Orders are usually processed and shipped within 1-3 business days. During peak seasons, additional processing time may be required.
Q: How long does shipping take?
A: The delivery time depends on your location and the selected shipping method:
- Standard Shipping: 3-7 business days
Q: How can I track my order?
A: Once your order has been shipped, you will receive an email with a tracking number. You can enter your tracking number on the Order Tracking Page to check the latest status.
Q: What should I do if my order hasn't arrived?
A: If your order has exceeded the estimated delivery time, please first check the latest tracking status using your tracking number. If you still have concerns, feel free to contact our customer service at support@takoo.store.
3. Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day hassle-free return policy. If the item is unused and in its original packaging, you can request a return within 30 days of receiving your order.
Q: How do I request a return?
A: Please email us at support@takoo.store with your order number and reason for return. Our customer service team will guide you through the return process.
Q: How long does it take to receive a refund?
A: Refunds will be processed within 3-7 business days after we receive and inspect the returned item. The exact refund timing depends on your payment method.
Q: Who covers the return shipping cost?
A: If the return is due to a product quality issue, we will cover the return shipping cost. If the return is due to personal reasons, the customer is responsible for the return shipping fee.
4. Product Information
Q: Is product quality guaranteed?
A: Yes, our products undergo strict quality inspections and come with after-sales support. If you receive a defective item, please contact us as soon as possible.
Q: How do I choose the right SKU?
A: Each product page provides a detailed SKU description. Please refer to the product information to select the SKU that best suits your needs. If you have any questions, feel free to contact our customer support for assistance.
Q: Will items be restocked?
A: Some popular items are restocked regularly. You can subscribe to our updates to be notified as soon as they become available.
5. Account & Customer Service
Q: Do I need to register an account to place an order?
A: No, you can place an order as a guest. However, registering an account allows you to easily track your order status and view your purchase history.
Q: How can I contact customer service?
A: You can reach us through the following methods:
- Email: support@takoo.store (Response within 24 hours)
- Social Media: TikTok - Takoo.store (Response within 12 hours)
6. Others
Q: What are your business hours?
A: Our customer service team is available Monday to Friday, 9:00 AM - 6:00 PM (GMT+8). Responses may be delayed on weekends and public holidays.
Q: Do you offer wholesale or partnership opportunities?
A: Yes, if you are interested in wholesale or partnership opportunities, please contact us at marketing@takoo.store.